Terms & Conditions

Security
All customer details and information are kept strictly confidential and all information is encrypted. No customer details are passed on to any third party and credit/debit card details are not saved in our database.

Payment
The Bluebirds Nest accepts payment by credit and debit card through Secure Payment checkout. Payments can be made using Visa, Mastercard, Visa Electron, Switch and Solo. Payment by cheque to THE BLUEBIRDS NEST is also accepted. Although order will not be dispatched until cheque is received and cleared.

Delivery
All orders will be dispatched within seven working days of payment if the product is in stock. Orders on our range of furniture items can take up to 6 weeks for delivery but usually arrive sooner. If there are any issues with your order or delivery time is expected to be extended, The Bluebirds Nest will notify you with an expected delivery date. You will also be notified if a product is out of stock and when to expect delivery. Bank holidays and weekends are not counted as working days. The Bluebirds Nest cannot accept any liability for postal issues or delays.

Cancellation and Returns Policy
You have the legal right to cancel your order within seven days of placing it but if the products have already been delivered to you, it is your responsibility to return them in the appropriate condition or you may not be liable for a refund.
Items can also be returned within seven working days for refund or exchange. Again, they must be returned in the condition in which they arrived. Postage and packaging costs are not refundable unless the item is damaged in which case, The Bluebirds Nest will pay postage, packaging and refund or exchange your purchase. Please return any items in original packaging to: The Bluebirds Nest, Capralama Farm, Bethersden, Ashford, Kent. TN26 3EQ Tel:- 01233 820545

Prices
The Bluebirds Nest reserves the right to amend prices at any time. Prices shown are inclusive of VAT (currently 20%) but do not include postage and packaging, which will be added at time of purchase.
The Bluebirds Nest
Capralama Farm
Bethersden
Ashford
Kent
TN26 3EQ